Saturday, 28 July 2018 05:05


SNP MSP Richard Lochhead has referred another 100 companies to the Advertising Standards Authority as Scots continue to be penalised by unfair delivery charges.

This is the second dossier Mr Lochhead has sent to the Advertising Standards Authority (ASA) as his campaign for Fair Delivery Charges continues to receive hundreds of complaints through the campaign website, email and social media sites.

The MSP’s campaign has been exposing firms that advertise free delivery before slapping unfair surcharges because of the consumer’s location. Companies get away with claiming that parts of the Scottish Highlands are ‘offshore’, others wait until after the consumer has paid for their goods before substantially upping the price of delivery, and some even refuse point blank to deliver to certain parts of Scotland.

The Committees of Advertising Practice (CAP) is now implementing its Enforcement Notice on Advertised Delivery Restrictions and Surcharges, which demands change from companies that have been highlighted by Mr Lochhead for appearing to mislead customers. Mr Lochhead has requested an update on what action CAP are taking for the minority of companies that have not complied with their demands.

Recent examples of sky-high surcharges include £30 for delivery of a car rear guard to Moray, despite the website stating £9.60 delivery to “Highlands and Islands”, as well as being charged £59.94 for delivery of a radiator to Brechin, despite being quoted £20 cheaper for “mainland UK delivery charges.”

Commenting, Richard Lochhead MSP said:

“This false advertising and discrimination against consumers and businesses in many parts of Scotland has to stop.

“A recent survey found that nearly one in four small and medium-sized businesses in Scotland have to pay delivery surcharges because of their location, and over one in five experience delivery delays for the same reason.

“Delivery surcharges are estimated to cost consumers in Scotland £36 million a year – it’s completely unacceptable to penalise consumers and businesses because of their location with some retailers applying absurd delivery surcharges.

“I welcome the support I’ve received for my campaign so far, and I hope the Advertising Standards Authority takes action based on my latest dossier.

“But we need to go further and end this location discrimination once and for all. Local government and Scottish Ministers are stepping up to the plate and we also need to see concrete action from the UK government in Westminster.”

Citizens Advice Scotland survey details are available in this Herald Scotland article -

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