Monday, 14 May 2018 15:46


Brendan O’Hara MP
“Bank chiefs told committee they didn’t have online banking targets – yet leak reveals otherwise”:

SNP MP Brendan O’Hara has called for the UK Government to urgently intervene in taxpayer-owned Royal Bank of Scotland after a leaked document shows that bosses do have targets to push customers towards online banking.

The news is the latest in a long list of problems for the majority taxpayer-owned bank, which has already come under fire for a round of damaging local branch closures, as well as secretly cutting the amount of time communities have access mobile banks.

Commenting: Brendan O’Hara said:

“This is yet another troubling revelation, which RBS chiefs must to answer to. Just last week, RBS told the Westminster Scottish Affairs committee that digital banking targets didn’t exist – yet now a leaked document reveals that they do.”

“It’s just the latest problem of RBS’s own making – from closing lifeline rural branches and the recent stealth cuts to mobile banks.”

“It is quite simple, RBS are letting down communities across Argyll and Bute and Scotland and it is high time the Tory Government stepped in to save local banking services. Their inaction to date has been appalling and a complete dereliction of their duties.”

The bank had claimed that they took the decision to axe branches across Scotland as more and more customers are now using internet banking, however objectives of the leaked document show that to meet targets set out, a staff member is required to sign up to an average of 5.6 customers per week for the mobile banking app.

With pressure from the SNP, local communities and businesses, RBS conceded to a temporary reprieve to 10 of the 62 branch closures until the end of 2018 review.

‘Leaked documents show RBS bosses DO have targets to push customers towards online banking’:

During the evidence session last Tuesday, when asked about whether targets existed for getting customers onto digital banking services, Jane Howard, Managing Director of Personal Banking at RBS, said: "We talked about this earlier when we said we do not have targets and we removed incentives." 

Full transcript of the Select Committee meeting available at: 

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